7 Powerful Conversational AI Use Cases in eCommerce

The bot performs banking activities, such as checking balance, funds transfers, and bill payments. It can also provide information about spending trends and credit scores for a full account analysis view. Bots can also help customers keep their finances under control and give clients quick financial health checks. Chatbots can communicate with the customer and give the most relevant advice based on the individual’s situation and financial history. They can even provide credit scores, set budgets, and help to manage them.

The software has been around for decades, but it’s only in the last few years that it has been adopted by companies to engage both internal and external stakeholders. These are sample use cases for how bots can be deployed in today’s customer service environment. There are, of course, many other inbound and outbound service interactions and journeys that we can think of. AIMultiple informs hundreds of thousands of businesses (as per similarWeb) including 55% of Fortune 500 every month. You can see more reputable companies and resources that referenced AIMultiple.

How to get the most out of your chatbot?

Unlike customer support bots, eCommerce VAs are designed to improve the commercial experience, whether it is a customer or merchant. It will be fair to say, that despite the usage of chatbots is growing in popularity, chatbots are still developing. Chatbots can also be used to capture customer information and then route chats to an appropriate agent, reducing waits and metadialog.com facilitating a smoother support process. For our last chatbot use case, we’ll look to Alberta School Employee Benefit Plan. Tangerine Telecom began using Comm100 Live Chat in 2015 to bring their broadband customers more convenient and accessible support. In 2019 however, they launched a new customer-facing product, which meant a huge increase in their customer base.

Unless it’s a company that they are loyal to, most customers won’t even think about actually completing a survey. This website is using a security service to protect itself from online attacks. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Pick a ready to use chatbot template and customise it as per your needs. Bots are a great way to help your customers make the most of your product.

Answer Common Questions

You can market straight from your social media accounts where chatbots show off your products in a chat with potential clients. Implementing chatbots on your website, so they can do the collecting for you. This way, you’ll know if your products and services match the clients’ expectations. Also, you can learn if your clients are satisfied with your customer service.

The difference now is that accurate tracking information is widely available in real-time. Unfortunately, the problem is that in logistics, there are many variables and it can be difficult to get it right every time on a global scale. Introducing Ai Scorecards | Get Ai-generated scorecards for every customer conversation. Now, let’s see how each of these use cases apply to different industries. No matter how much you try to use a bot, it won’t satisfy your needs if you pick the wrong provider. So, if you haven’t bought anything and your phone alerts you of a transaction, you can immediately contact your bank and report it.

Chatbot for education use case #10: Finding the tutor

Naturally, you won’t have the same free hand when it comes to messaging apps so there, the only voice of your brand image is the bot’s personality. Feedback and surveys are essential to maintaining a healthy relationship with your customer base. Chatbots are great at collecting such data because, once again, chatting with a bot it’s friendlier and easier than filling out a form. Messaging app bots provide you with continuity that a web bot usually lacks. On the other hand, once someone opts in for your WhatsApp messages, you are free to send notifications and engage in conversations on a long-term basis. One of the strongest and recently most explored sides of chatbots is their marketing and sales prowess.

Here’s a quick roundup of some of the best ways companies have used e-commerce chatbots. A bot could push notifications about new product releases and offers based on the customer’s preferences. You can even broadcast messages and create campaigns targeting the chatbot users based on their tastes, which are assessed through their past interactions.

Better lead nurturing

You can even design a virtual tour feature in your chatbot so that the client can take a look inside the house. Travel chatbots are often used to make travel bookings and reservations for flights, hotels, activities, restaurants, etc. Chatbots can help your travelers find the perfect option for them, book it and even pay for it in the chatbot. Instead of using standard website pages, FAQ sections, and confirmation pages, the chatbot can provide all the information your users may need in a fun and engaging form.

This innovative example of chatbot use cases is revolutionising today’s student learning experience, making it more engaging, personalised, and impactful. Students no longer feel like passive recipients of information but active participants in their own educational journey. Finally, most chatbots exist in various messengers and it may be hard to find those on, for example, Telegram, unless they are popular.

Ecommerce chatbot use cases

They can help guests order food, track the status of their order, tip the service staff, and even leave a review. Chatbots help hotels increase direct booking and avoid online travel agency commisons. They also help collect guest information, which allows for important pre-arrival communication. They act as a digital concierge, bringing the front desk to the palm of guests’ hands. Give special attention to the most valuable customers and provide immediate support.

• For example, you want to gather feedback about a recent event you have held, and instead of sending a boring Google Form, you can design an engaging survey inside the chatbot.
• Just because a bot is a..well bot, doesn’t mean it has to sound like one and adopt a one-for-all approach for every visitor.
• They modernize experiences for tech-savvy guests, adding even more reliability and convenience–at a level that peer-to-peer platforms can’t match.
• For our last chatbot use case, we’ll look to Alberta School Employee Benefit Plan.
• This type of real-time availability with a chatbot retail app frees up your live customer service team for more complicated customer requests without sacrificing customer service.
• Chatbots could access real-time data to keep your customers in the loop about where their products are.

Moreover, chatbots qualify leads by asking questions about property preferences, location, budget for buying a house, etc. Additionally, a handover protocol was included to transfer customers needing live agent support to resolve their questions seamlessly. The Decathlon customer care team could easily access a customer’s conversation history which helped them provide more personalized and efficient support. The most obvious use case for a chatbot is handling frequently asked questions. A virtual assistant answers prospects’ and customers’ questions, triggers troubleshooting scenarios, and collects data for human agents to resolve complex issues.

Chatbots help in collecting customer feedback

The bot uses machine learning to simulate human conversation, allowing you to be available to customers 24/7 without adding extra staff members. You can program a chatbot to provide basic answers to frequently asked questions (FAQs) or get one that uses machine learning for more in-depth client interactions. Clearly, the most common type of chatbot is virtual assistants (VA). In this form, they can be implemented into most industries, successfully performing tasks. As an alternative, chatbots can be used for statistical analysis, marketing, analysis of user feedback, as sales agent assistants, content analysis, entertainment, etc. Chatbots help the finance industry in payments processing by allowing customers to make payments and check the status of their transactions through natural language conversation.

• With the advent of technology, people got smart and shop only after knowing the products and services.
• A chatbot refers to customer service software driven by artificial intelligence.
• Consider adding this valuable tool to your website and stay ahead of your competition.
• Additionally, given the technical nature of IT service requests, it’s easy for reactive chatbots to get stuck.
• The Agent Workspace in Zendesk provides agents with a real-time, conversation-focused interface to seamlessly manage conversations between agents and bots.
• Chatbots can offer a convenient and accessible way for individuals to manage their personal finances, fraud prevention and more.

This is an example of what a chatbot can do in the sales segment for generating new leads. Recruitment chatbots are soon picking up the pace and making its way to the mainstream. They serve as a virtual assistant of the recruiter by performing a preliminary recruitment process. The bot helps in screening candidate applications so that the recruiters don’t have to go through endless applications manually.

Here’s why it’s a good idea to deploy chatbots in eCommerce

Healthily is an AI-driven chatbot that allows you to input your symptoms and get an appropriate diagnosis. Its machine learning model allows the app to give near accurate or even accurate diagnoses. You can shift the additional cost of maintaining on-prem infrastructure off your balance sheet. On top of it, the ITSM chatbot deflects service tickets with automation, thereby reducing the costs of ticket handling and agent utilization. Consequently, patchy software becomes the soft target of cybersecurity threats. The advantage of the ITSM chatbot is that you can create workflow and trigger notifications when software or hardware is nearing expiry.